Health care industry has been making every new venture to engage the customer and ease the patient assistance. Evidently, they are moving towards Healthcare App Development to make an engaging and interactive experience. It is forecasted that most of the health professionals will make use of mobile apps to interact with their patients by 2020.
The requirements and demands of this industry are specific and it’s important to think about these goals and objectives now and take steps to encourage meaningful engagement with the app.
To mention a few, they are
- Right from patient admission to patient discharge, several documentation and process flow are involved.
- In the event of any mishap many third parties are convoluted.
- Insurance companies and Third Part Agency also need to collaborate during this process.
- Many standards and guidelines globally like HIPA makes are mandatory to automate the patient information.
- Multi specialty hospital has to integrate with ambulance, pharmacy, and labs for instant and easy communication.
- The hospital equipment’ is also connected via local Internet.
- Easy and quick approvals against claim processes.
- Manage many information of the patient including post patient care.
Moreover, every hospital has multi-departments and needs to communicate and collaborate with a unique patient ID. To make these things systematic, organized and reach the concerned person at his fingertips, the Healthcare Mobility Solutions play a significant role.
Apart from addressing the above challenges, it is essential to have a better engagement practices to retain the patients and help them with care. Some of the best engagement practices the healthcare firm could claim from their Mobile App Development Company in India or elsewhere across the globe are briefed below.
User Experience: The first time experience of the user matters a lot and has an impact on its future use. If they are not comfortable, they may not come back again or even remove the app from their mobile. Therefore, it should be easy to login, have a simple navigation, and contain explanation of the features during first use and option to skip it on subsequent uses.
- Schedule an appointment
- Get my lab results
- Meet my Doctor and, etc.
Receive Feedback: It is necessary to have feedback from the users by using the survey tools. By knowing the likes and dislikes of the user, the app could be tweaked further if needed.
Messaging: When the app has messaging feature including push notifications and updates, it helps to keep the users informed and engaged. The addition of new content and useful features at regular intervals increases engagement.
Dynamic search: Integration of the Google Map helps the patients to search the network hospitals by a single click and locate the hospital.
Offline usage: The offline usage helps to download and access their card, document repository, take a picture, upload the prescriptions, and so forth.
In a nutshell, the entire ecosystem which combines from tele medicine & medical tourism ensures better patient care. Healthcare app will work successfully when patient engagement strategy is taken care and the patients respond to them. The app should focus on engagement from the point of start so that it captures the users attention and gain patients.